Kelley Pernicone of North American Coating Laboratories (NACL) is hosting the #USAMfgHour Twitter chat on August 19, 2021, at 11:00 A.M. PST. NACL provides thin-film coatings for a variety of customers in the polymer and glass optical markets since 1974.
Follow them on Twitter: @NACL_IND
Topic: Trust the Process (Improvement)
Companies with a culture of continuous improvement are 3 times more likely to have an employee-endorsed strategy that is adopted across the entire organization. Why is this so important? Continual improvement production leads to an increase in customer satisfaction (think about those frustrated customers who tell their friends about a terrible experience) and a reduction in the number of defects in a company’s products. Additionally, companies that place a high value on continuous improvement are more likely to think “outside the box,” which is essential in the innovation-driven economy. The improvements you make to your business, no matter how small, add up quickly and make it more competitive.
Twitter Chat Questions for U.S. Manufacturers & Champions
Q1) What does process improvement mean to you?
Process improvement is not only identifying where improvements can be made. It includes measurement, data analysis, prioritization, and implementation.
Q2) What are the benefits of process improvement?
There are many benefits to adopting a better process. It can lead to increased efficiency, reduced errors, decreased cost of hardware and software investments, and it is often simpler than alternative ways of achieving the same end. This is often associated with the need to optimize for performance. Also, the adoption of a better process can lead to greater customer satisfaction.
Q3) Who is responsible for taking part in the improvement process?
At the core of any improvement process is the responsibility to take part. For starters, this is the responsibility of employees who are taking the initiative, and it is an opportunity for management to encourage employees to raise issues for improvement. Moreover, it should be an initiative of the company as a whole, which should encourage employees to take part in the process. Employees are fundamental to any improvement process. They should be encouraged to raise issues for improvement in a way that doesn’t create a risk for the company and should be rewarded generously for taking part in the process.
Q4) How can you empower your team to participate in the process of quality improvement?
It is all about your company culture – engage everyone in your company, and you have a strong commitment to positive change.
Q5) What are some of the drawbacks to process improvement?
A lot of people struggle with this question. You find a process that you think works for you and gets the job done. You do it. But what about the people around you? What do they really think? Is it possible to improve a process without alienating them? A successful strategy for most people in any profession is to take your employees’ perspectives and needs into account. Too often employees are not consulted, not consulted enough, or come to feel unheard. Teamwork through listening and openness creates a more successful desired outcome for both the company and its workforce.
Q6) Why should you spend time on process improvement?
If you are a U.S. manufacturer or if you champion U.S. manufacturing, chime in at our weekly Twitter chat by simply using the hashtag #USAMfgHour to get seen and be seen.
The chat officially starts at 11 a.m. Pacific Time.
You are welcome to share positive blog posts, helpful articles, news, important information, accomplishments, events, and more with other manufacturers and manufacturing champions throughout the country during the chat.
Also, would you like your company to get featured for one hour and get seen? Be a guest host.
Contact the U.S. manufacturers’ Twitter Chat Leaders:
- @DanBiggerUSAMfg (Dan Bigger) ~ Plastics Manufacturing Company,
- @DCSCinc (Kirsten Austin) ~ Supply Chain Management Software,
- @Radwell_Intl (Julie Basello Torres) ~ DuraLabel; and,
- @SocialSMktg (Ruby Rusine) ~ Social Media Marketing Campaign & Services
Talk to us!